Last Updated: April 9, 2023

Privacy Policy

At BuilderX Ltd. ("BuilderX", "we", "our", or "us"), we strive to provide our enterprise users with the best possible experience when using our software, products, and services provided through our website at builderx.ltd (collectively, the "Services"). We understand that sometimes, our Services may not meet your expectations, and we want to ensure your satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and issued.

1. Refund Eligibility

You may be eligible for a refund if:

  • You have subscribed to one of our paid Services for the first time;
  • You are not satisfied with the Services;
  • You have not violated any terms of our Terms of Service or any other applicable agreements;
  • You submit a refund request within 14 days from the date of your initial purchase.

    • 2. Refund Process

    Our customer support team will review your refund request and respond to you within a reasonable time. If your request is approved, we will process the refund using the same payment method you used for the initial purchase. Refunds may take up to 14 business days to appear on your account, depending on your payment provider. To request a refund, please follow these steps:

  • Contact our customer support team at support@builderx.ltd within 14 days from the date of your initial purchase.
  • Provide your name, contact information, and the details of the Services for which you are requesting a refund.
  • Clearly explain the reason for your dissatisfaction and provide any relevant documentation or evidence, if applicable.

    • 3. Exceptions

    Please note that certain Services may not be eligible for a refund or may have specific refund conditions. In such cases, these conditions will be clearly stated in the relevant terms and conditions of the specific Service.

    4. Changes to This Refund Policy

    We may update this Refund Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by sending you an email. Your continued use of the Services after such updates will constitute your acceptance of the changes.

    5. Contact Us

    If you have any questions or concerns about this Refund Policy or our refund practices, please contact us at: support@builderx.ltd